Frequently Asked Questions

All products are dispatched by BuyDirect4U on a standard UK delivery service within 2 business days of receiving order confirmation and payment clearing. After this time, goods are usually delivered within 3-5 working days. Delivery is between 8am and 6pm.  Next working day delivery is available at the checkout once your delivery address has been entered. This will produce a delivery charge which is dependant on the item. With large items, delivery will be arranged with a pallet company contacting you to arrange a convenient date for delivery as this will be kerb side delivery

Standard Delivery

Surcharges will apply to Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight, Channel Islands and to the following postcodes: DD, PA, PH, AB, KY, IV, KA, KW, ZE.

Delivery charges will be calculated once the item is in your basket and the delivery address in entered at the checkout.

European Delivery

For shipping to Mainland European locations, charges may vary dependent on item and delivery location. Delivery charges will be calculated once the item is in your basket and the delivery address in entered at the checkout.

We use a variety of couriers in order to ship products depending on the size and shipping address. The couriers that we use are Royal Mail, Hermes, Yodel, DX, Pallex and Dacsher. Please note that the following couriers do require a signature: Yodel, DX, Pallex and Dachser.

•  Large items – Sent with our courier Pallex who will contact you within 3 working days of placing your order to arrange a delivery date in advance, so it is essential that you provide an up to date telephone number.  This will be a kerbside one-person delivery service only so the driver may require some assistance and the courier will be unable to deliver the item to the inside of the property. The customer must be present as a signature will be required to confirm the item is received in good order. The item will be securely packaged on a pallet and shrink-wrapped. The pallet will be left at the property and it is the customer’s responsibility to dispose of this.

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At BuyDirect4U we want you to be delighted every time you shop with us. Occasionally, though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 14 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose of not of satisfactory quality.

As well as your statutory cancellation rights described above, you can return most products purchased from BuyDirect4U to us within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition.

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